“Resilient” organizations are better prepared to manage critical events impacting their assets and operations, including the ability to keep their people safe and maintain business continuity and operational uptime, the analysis finds

Everbridge, Inc., the global leader in critical event management (CEM) and national public warning software solutions, today announced the results of the company’s 2024 Best in Resilience™ Study. The study showcases the essential capabilities of top-performing organizations that enable them to remain resilient as they navigate unforeseen challenges and emerge stronger in the face of adversity.

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Everbridge Announces Results of 2024 Best in Resilience™ Study, Showcasing Best Practices of Top-Performing Resilient Organizations (Graphic: Business Wire)

“Understanding risks to our employees and operations allows us to plan accordingly and respond more efficiently,” explained Chris Green, Incident Response Manager at American Family Mutual Insurance, an Everbridge Best in Resilience certified company. “When incidents happen, we can quickly assess risks and communicate with employees to account for their safety, and coordinate with our Incident Management Team.”

The Everbridge 2024 Best in Resilience Study reviewed thousands of data points from the previous year, from how organizations detect and assess real-time risks to their employees, assets, and locations; to how well they communicate with their people in the face of those threats; and finally, how well organizations assess their competencies and identify their strengths and opportunities for improvement.

Best in Resilience Study – 2024 Benchmarks for Organizational Resilience

Highlights

• A review of 500,000 global risk events in 2023 reveals that climate-related events account for 52% of all risk events. Summer months have the highest number of risk events.
• Top-performing organizations assessed approximately 5,500 “severe” or “extreme” risk events in 2023. 15% of events prompted employee alert notifications.
• Hurricanes, geopolitical conflicts, and civil unrest events were the most likely to trigger employee alerts, with the highest number of alerts sent for flood and tornado risks. The average organization sent 44 employee alert notifications for flood events in 2023.
• Top-performing organizations sent employee notifications that requested a response to confirm they received the alert or account for their safety. Organizations across numerous sectors received 80% response rates when sending to over 1,000 employees, and many often received over 90% response rates.
• Top-performing organizations sent employee alerts within 10 minutes of receiving a risk event alert.

“The findings of the 2024 Best in Resilience Study underscore the critical importance of resilience in today’s rapidly evolving landscape,” said Tracy Reinhold, Chief Security Officer at Everbridge. “The study illuminates the critical role proactive risk detection, effective communication, and continuous improvement play in safeguarding businesses and ensuring their sustained success. By leveraging insights from top-performing organizations, businesses can strengthen their preparedness and response capabilities, ultimately enhancing their ability to navigate and thrive in the face of risk.”

Organizations monitor a tremendous number of risk events to protect their employees and maintain business continuity, and they need an efficient process to notify staff and account for their safety.

Everbridge reviewed the communication activity of Best in Resilience certified organizations—which includes several Fortune 500 companies across numerous sectors. The study found that these organizations assessed nearly 5,500 severe or extreme risk events that are in proximity of their people and operations, and 15% of these risk event alerts were communicated to their employees by sending a multi-modal notification—often sent via email, SMS text message, mobile app, desktop alert, and phone call.

Everbridge runs the industry’s foremost Best in Resilience Certification Program for assessing an organization’s enterprise resilience. Developed from 20 years of professional services engagements across tens of thousands of projects, Everbridge’s proprietary CEM Standards Framework™ offers organizations an end-to-end methodology for evaluating and benchmarking enterprise resilience preparedness. Categories for certification include keeping people safe, maintaining business continuity and operational uptime, optimizing supply chain and supply routes, advancing the interconnectivity, efficiency, and safety of smart buildings, and safeguarding an organization’s brand and reputation through resilient and responsive IT systems.

To start your journey to Best in Resilience, visit bestinresilience.com or email us at resilience@everbridge.com.

To read the full results, go to 2024 Best in Resilience™ Study.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit https://www.everbridge.com/, read the company blog, and follow on LinkedIn. Everbridge… Empowering Resilience.

All Everbridge products are trademarks of Everbridge, Inc. in the USA and other countries. All other product or company names mentioned are the property of their respective owners.

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