M-Files, the leader in knowledge work automation, today announced that the company has been recognized by customers on Gartner Peer Insights™ as a Strong Performer in the May 2024 Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms report (based on 42 reviews in the 18-month review period ending March 2024). M-Files is one of three vendors in the report to receive a Strong Performer distinction. Achieving this distinction requires meeting or exceeding the market average for the Overall Experience segment which includes two sub-rating categories: Capabilities and Support/Delivery.

"We believe our recognition as a Strong Performer in the Gartner Peer Insights™ report is affirmation of our role in reshaping the future of work with our knowledge work automation platform," said Antti Nivala, founder and CEO, M-Files. “M-Files is transforming the way knowledge workers operate, enabling them to focus on their core competencies instead of time-consuming administrative duties. This shift delivers greater results for companies and improved job satisfaction for the knowledge worker."

Gartner Peer Insights reviews for M-Files include the following:

“Reliable Document Management Application. I like the ease with which we can create new workflows and make other changes without a lot of administrative work.” – Global Applications Manager, Manufacturing [read full review]

“Great Team To Work With! They Know Their Stuff! M-Files is really working well for us. The workflows are very nice. The meta data card is a huge improvement over our older sharepoint solutions.” – Business Analyst, Energy and Utilities [read full review]

"Achieve Content Management Success Through Data And Flexibility. The M-Files team has been very detailed and intent on the success of our implementation. They truly desire a successful experience.” – IT Manager, Finance (non-banking) [read full review]

"Use M-Files To Support Company Structure And Promote Business Goals. I love that the product allows me to create and modify Data Structures and Workflow Processes in house.” – IT Product Specialist, Energy and Utilities [read full review]

"M-Files Has Been Very Beneficial For Our Document Control Program And Training. Our experience has been very positive, and this software is something we value very much because it helps us stay compliant.” - Food Safety & Projects Manager, Manufacturing [read full review]

"Very Happy With The Product And Support We Utilize. We find it to be a unique solution to our document management needs.” – Manager, Finance (non-banking) [read full review]

The M-Files knowledge work automation platform is designed to empower team members and drive efficiency in real time. M-Files optimizes knowledge worker productivity by automating and streamlining knowledge work processes, ultimately reducing costs, saving time and minimizing human error.

The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In the content services platforms market, Gartner Peer Insights has published 1,085 reviews and ratings in the 18-month period ending 31 March 2024.

Download a complimentary copy of the 2024 Gartner Peer Insights 'Voice of the Customer': Content Services Platforms report.

About Gartner Peer Insights

Gartner Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.

Gartner Research Methodologies, Gartner® Peer Insights™ ‘Voice of the Customer’: Content Services Platforms, By Peer Contributors, 24 May 2024.

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About M-Files

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. For more information, visit www.m-files.com.

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