Netsmart announces that Arisa Health, the largest¹ non-profit behavioral health provider in Arkansas, has selected the CareFabric^® platform to support enhancement of clinical, financial and operational efficiencies across the organization’s high-quality services and treatment programs. Through this collaboration, Netsmart will equip Arisa Health with advanced technology to help streamline workflows and support the delivery of integrated, whole-person care to the more than 52,000² individuals served annually as they continue to expand their services.

Arisa Health was established in March 2020 through the merger of four legacy Community Mental Health Centers (CMHCs) to form the state’s premier integrated behavioral health system. With the organizations operating across different electronic health record (EHR) systems, Arisa Health underwent a thorough evaluation process, ultimately selecting Netsmart myAvatar^™.

“Our collaboration with Netsmart is not just about updating our technology; it’s about streamlining operations and enhancing patient care,” said Anne Sheetz, SVP of Operations at Arisa Health. "We recognized the need for a unified platform that would consolidate our data and improve our workflows, which was a significant challenge with our previous, fragmented system."

Arisa Health will soon implement myAvatar, an ONC-certified EHR specifically built for enhanced user experience, leveraging near real-time analytics and clinical decision support. The organization offers a range of evidence-based services and programs in 41 counties across northern Arkansas, including outpatient counseling, case management, residential services, therapeutic foster care, primary care, school-based behavioral health, substance use recovery and 24/7 crisis support for individuals and families. By integrating the Netsmart comprehensive platform, Arisa aims to optimize care delivery and drive positive outcomes for each individual it serves.

In addition, Arisa Health will utilize a variety of solutions and services of the CareFabric platform, which incorporates advanced reporting capabilities, integrated revenue cycle management, augmented intelligence (AI) clinical documentation and a client portal, thereby standardizing operations and enhancing service delivery.

The use of the Netsmart RevConnect^™ solution aims to enhance Arisa Health’s revenue cycle management, improving claims processing and collections while maximizing staff efficiency. The AI-powered clinical coach, Bells, helps enable organizations to reduce documentation time by 60%³, enhancing both provider productivity and supporting care quality.

“Organizations embracing advanced technology solutions today are empowering their staff to focus more on the meaningful work essential to their mission and the communities they serve,” said Kevin Mallot, SVP & GM of Human Services, Netsmart. “Arisa Health is at the forefront of this movement, proactively addressing the increasing demand for mental health services amid regional and statewide growth. By investing in innovative technology and supporting their workforce, Arisa Health is not only enhancing healthcare delivery but also significantly advancing the wellbeing of the individuals in their care.”

As Arisa Health embraces this new collaboration, the focus is set on long-term growth and scalability to better serve communities across Arkansas. “When you combine the largest non-profit behavioral health provider in the state of Arkansas with the strongest EHR platform—that’s something to be excited about,” said Brian Davis, Chief Clinical Officer of Arisa Health.

About Arisa Health

Arisa Health is Arkansas' largest nonprofit behavioral health provider, CARF-accredited and certified by the Arkansas Department of Human Services. As a safety net provider, we deliver evidence-based care to those most in need. Arisa's mission is to lead with exceptional care that nurtures health and well-being for all. Learn more at arisahealth.org.

About Netsmart

Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric^® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 147 million individuals.

For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit ntst.com and connect with us on LinkedIn, Facebook or X.

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¹ Largest in counties served and locations as of Nov. 2024 according to the Arisa Health 2024 Annual Report.

² Data provided by Arisa Health Jul 2023- Jun 2024 Annual Report https://www.arisahealth.org/images/pdf/2024_Annual_Report.pdf.

³ Comparing pre-implementation data to June 2024 post-implementation data provided by The House Next Door.

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