Netsmart today announced the successful development of an artificial intelligence (AI) Data Lab built on Amazon Web Services (AWS) to advance AI for community-based care providers. By combining the scale and power of AWS with the Netsmart CareFabric^® platform, Netsmart is driving intelligent automation, generative AI, predictive analytics, natural language processing (NLP) and risk models to target improved care delivery and outcomes for human services and post-acute care providers.

The new Netsmart AI Data Lab, built on AWS, supports innovation, allowing Netsmart to rapidly deploy new technology and capabilities designed for clinician satisfaction, streamlined operations and supporting outcomes. Early initiatives include a fully AI-enabled digital assistant utilizing cloud services that can summarize, help identify gaps in care and screening and suggest recommendations and actions in near real-time at the point of care. Netsmart and AWS are building new capabilities within the AI Data Lab to scale predictive modeling to help clinicians in their efforts to anticipate and intervene before a person is in crisis or in need of hospitalization and leverage NLP to lift data from unstructured notes and voice dictation, making that data actionable and insightful for providers and clinicians.

The Missouri Behavioral Health Council (MBHC) consists of 33 member agencies – many of which are Certified Community Behavioral Health Clinics (CCBHCs). As a longtime Netsmart client and collaborator, MBHC leverages many components of the CareFabric, including the population health management platform CareManager™. This technology utilizes machine learning powered by AWS to access data from multiple sources, such as electronic health records (EHRs) and claims data, for near real-time analytics. With a whole-person view of individuals, MBHC care managers efficiently coordinate care across providers and stakeholders including law enforcement and crisis response teams.

“We believe equipping providers with AI technology is the future of actionable, predictive analytics within the healthcare ecosystem,” said Netsmart CEO Mike Valentine. “MBHC is at the forefront of the industry, and we’re thrilled to be working with them on effectively taking their predictive analytics and wiring it into their population health and provision of care functions, empowering staff to make real-time decisions based on the broad data set available. This project is only the beginning of our impactful innovation efforts with AWS, and we look forward to what’s on the roadmap, including becoming a qualified health information network (QHIN), and advancing interoperability and care coordination for community-based providers nationwide.”

Predictive modeling plays a crucial role in prioritizing both reactive and proactive steps, enabling MBHC to target at-risk individuals based on social determinants of health data and customize interventions accordingly. Utilizing predictive analytics, the Netsmart platform equips care teams with alerts covering everything from hospitalizations to potential Medicaid costs. Since implementing CareManager, MBHC has seen valuable results including 14% lower hospital costs and a 16% reduction in emergency department visits.

MBHC's proactive approach extends to early intervention and preventative measures. The organization recently launched a health-risk profile using metabolic screening data to help identify individuals at higher risk of developing various diseases. This approach not only supports overall health but also targets long-term healthcare costs. Through this initiative, MBHC is working alongside Netsmart and AWS to develop algorithms to help identify risks for suicide. By utilizing alerts from emergency rooms, primary care clinics and other settings, MBHC aims to be able to intervene and prevent suicide.

“The work we’re doing with Netsmart and AWS has been instrumental in implementing cutting-edge analytics and technology, propelling the success of the CCBHC model across the state of Missouri and nationwide,” said MBHC CEO Brent McGinty. “Through these collaborations, we are not only achieving remarkable outcomes but also setting new benchmarks for funding opportunities in CCBHCs and statewide programs, revolutionizing the way we deliver mental health services.”

In addition, Netsmart and AWS will work toward collaborating with post-acute care providers to integrate predictive analytics into their enterprises, facilitating models for at-risk patients. By leveraging solutions like CareManager, Netsmart is enabling organizations to implement remote patient monitoring and near real-time alert management systems. This technology-first approach will prioritize data collection, analytics and reporting, resulting in workflow integration that helps predictive models translate into timely and effective actions for providers.

“Netsmart is leading the way in applying AI in healthcare delivery, and their success in leveraging AWS native services for nearly a decade is rapidly accelerating our ability to deploy and add value for behavioral health and post-acute providers,” Tehsin Syed, General Manager of Health AI, AWS.

Learn more about the Netsmart and AWS relationship via this blog post.

About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of skilled nursing, home care, hospice, palliative and senior living), and payer markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,500 associates work hand-in-hand with our 754,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.

About Amazon Web Services

Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 99 Availability Zones within 31 geographic regions, with announced plans for 15 more Availability Zones and five more AWS Regions in Canada, Israel, Malaysia, New Zealand, and Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

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